Troubleshoot

Solutions to common problems in CAST Imaging.

Each page follows the same structure: Symptom → Likely cause → Resolution steps.

If your problem is not listed here, check the Release notes for known issues in your version, or contact CAST support.

Graph Fails to Load

Fix the “Failed to get graph data” error and other graph loading failures.

Search Returns Stale or Missing Results

Fix search results that are out of date or missing objects that exist in the graph.

Source Code Viewer Shows No Content

Fix an empty source code viewer when selecting Show source code.

Transaction or DCG Is Marked as Huge

Understand and resolve the Huge Transaction warning in the Transaction and Data Call Graph scopes.

AI Features Are Unavailable or Return Errors

Fix missing AI menu options or AI error messages.

Performance Is Slow

Diagnose and fix slow canvas loading, long transaction load times, and timeouts.

Login or Authentication Fails

Fix login errors for local accounts, LDAP, and SSO authentication.

Upgrade Leaves the Application in a Broken State

Fix problems that appear immediately after applying a CAST Imaging upgrade.